Customer Support

GiftJigar provides educational and informational support related to gift cards. We offer guidance on finding information about gift card types, usage best practices, security measures, and consumer rights. Our support team can help you navigate our educational resources, find specific information, or direct you to appropriate guides and tools. Please note that we do not sell, verify, or provide support for specific gift cards from retailers - for those issues, you would need to contact the card issuer directly.

For standard support inquiries submitted via email or our contact form, we aim to respond within 48 business hours. Phone support is available during our regular business hours (Monday-Friday, 9:00 AM - 5:00 PM ET). Educational institutions and media partners may receive faster response times. For immediate assistance with common questions, we recommend checking our FAQ section, Help Center, or educational guides which are available 24/7.

GiftJigar is an educational resource and not affiliated with gift card issuers. We cannot check specific gift card balances or resolve issues with individual cards. However, we can provide information on how to check your balance through official channels, guide you to the appropriate customer service contact for your specific card issuer, or provide educational resources on resolving common gift card issues. For specific gift card problems, you'll need to contact the retailer or bank that issued the card directly.

Yes, we provide special educational support for organizations, schools, and community groups. We offer permissions for using our educational materials in classrooms and workshops, customized resources for specific educational needs, and consultation on developing gift card literacy programs. Educational institutions can request these services through our Educational Support channel. We're committed to improving gift card literacy and consumer education, particularly for vulnerable populations.

While we cannot recover funds lost to gift card scams, we can provide educational resources on the steps you should take if you've been scammed. This includes information on reporting the scam to the appropriate authorities (FTC, local law enforcement), contacting the gift card issuer, and protecting yourself from future scams. Our guides on gift card security and fraud prevention also contain valuable information on recognizing and avoiding common gift card scams. For immediate assistance with a scam, we recommend contacting the card issuer immediately and filing a report with the FTC at reportfraud.ftc.gov.